![]() ![]() Step 2: Link your FileFlex account to the Drobo NAS. (If you have not already installed Drobo Dashboard, you can download it here.) Open the Drobo Apps tab from the left navigation column, select the FileFlex Connector and click Install. Install the FileFlex Connector on your Drobo from Drobo Apps. Open your Drobo Dashboard and log in as the Administrator. If you're on Windows: - From Windows Explorer pick to Mount network drive and enter Drobo's address/DroboApps. If you're on a Mac:- Open Finder -> Go -> Connect to server (or user Cmd+K shortcut), enter the server_address/DroboApps, provide credentials for access.Write down the IP address that will be displayed in the viewing pane. To do this, open the Drobo Dashboard, select Status in the left side navigation bar, then click the dropdown in the viewing pane and select Network Information. ![]() You need to obtain the IP address of your Drobo.Before you can begin, if you have not already done so, you must mount Drobo Apps.see the Installation Guide for your Drobo NAS model available at the Drobo Support Center Note: You must be already set up as a user on the Drobo NAS with credentials in place. Step 1: Install the FileFlex Connector on the Drobo NAS. If you have permission, use the following steps to connect to your Drobo. All other company and product names may be trademarks of their respective owners.?The information contained herein is subject to change without notice.Note: You will need authorization from your IT department in order to be able to connect to a Drobo NAS. Because Drobo has no control over such sites and resources, you acknowledge and agree that Drobo is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources.ĭataRobotics, Drobo, Drobo FS, DroboPro, DroboShare, DroboElite, BeyondRAID and TrustedData are registered trademarks of Drobo, Inc. This article may provide links to other sites or resources available on the Internet. If your Drobo device still does not mount, Contact Technical Support. What should I be aware of when setting up ISCSI Storage Attached Network (SAN/iSCSI) Troubleshooting, see: If this did not resolve your issue, follow the steps to Generate a diagnostic and contact support If the Drobo Dashboard displays Mount Failed, follow these instructions to repair the file system.Ensure you can manually connect to the Drobo.If you cannot mount the Share using Drobo Dashboard, try the following steps: Network Attached Storage (NAS) Troubleshooting:įor how to mount shares using Drobo Dashboard, see If this did not resolve your issue, follow the steps to If you recently updated to macOS 10.15, see: macOS 10.15 Catalina - Frequently Asked Questions.If the drive bay lights are Green and the Drobo Dashboard recognizes Drobo, the Drobo volume is likely suffering from file system corruption, in order to troubleshoot follow the guide here.If you have discovered the Drobo in Dashboard but do not see the volume mounting: If you answered yes to the previous questions, continue with the sections below related to your Drobo:ĭirect Attached Storage (DAS) Troubleshooting: Go to Finder > Preferences, ensure External disks is checked (DAS) or Connected Servers (NAS).(Drobo Dashboard > Tools > Check for Updates) Ensure you are using the latest Drobo Dashboard and the Drobo is on the latest Firmware.Ensure the Drobo lights are in a good status. (drive lights are green, power light is green, and capacity lights unchanging).If not, follow Drobo Dashboard Discovery Troubleshooting. Ensure the Drobo shows up in Drobo Dashboard.Troubleshooting help with specific Drobo devices: If your Drobo device is not mounting it is important to first understand the status of the drive bay lights. This article applies to all Drobo devices. ![]()
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