![]() ![]() They get two stars because they support Hyper-V full machine backups. Certainly not impressed with their support. At this point I am wondering if Carbonite is a suitable professional product. Electronic Software Delivery licences can take up to. Fine, we all have bad days, I will call later so that support can make sure I next, next, finish on an uninstaller.Īdditionally their portal doesn't have any way that I could find to check the status of my ticket. Please choose carefully, as once we have placed the order with our supplier, it cannot be cancelled. ![]() At this point I just wanted to get away from unhelpful Mr. Grumpy pants said I would have to let them perform the uninstall and reboot the server so that they could "make sure it was done correctly" before the issue could be escalated. It was obvious that providing me with support was just too much trouble for grumpy Tylor so I asked for escalation. I uninstalled without the requested reboot the uninstalled prompted me for, reinstalled. (Side note: Pet peeve that uninstall and reinstall was the very first troubleshooting step.) I reiterated that I wanted to try something that didn't require a reboot. Unfortunately, the trial licenses are still only 20 users, and since it is the larger sites that will typically have the backup servers, we dont expect this to be a viable option. I was told by an unfriendly Tier 1 guy that I was to uninstall the software and reinstall. To address this difficulty, Pervasive suggests that sites that need a fail-over box install a trial license on the backup server when they need it. Click the section below that matches your operating system. This article applies to: Solution: The sections below are collapsible. However, there may be some instances that prevent Carbonite from backing up your computer properly. This is a production server so I wanted to see if there is anything I could do short of a reboot. Carbonite backs up your computer automatically. I got an error "Carbonite remote management service could not be started. We had enough space so I tried restarting all of the services. Over the holiday weekend it stopped uploading backups with an error about there not being enough space to store the backup in the cloud. I have been running Carbonite Server Backup for just over two months. ![]()
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